Our values of Knowledge, Action, Care, and Impact are the cornerstones of our business. We strive towards understanding our domain deeper and innovating our operations. Our consistency in thoughts, speech and action empower us to act decisively and create value. Our purpose is to achieve market leadership in the scale and profitability of our operations, while protecting and enhancing the interests of all our stakeholders.
Our Values
Knowledge
Expertise
We strive for a deeper understanding of our domain
Innovation
We aspire to do things creatively.
Action
Entrepreneurship
We are empowered to act decisively and create value.
Integrity
We are consistent in our thought, speech and action
Care
Trusteeship
We protect and enhance the interests of our customers, community, employees, partners and shareholders.
Humility
We aspire to be the best, yet strive to be humble.
Impact
Performance
We strive to achieve market leadership in scale and profitability, wherever we compete.
Resilience
We aspire to build businesses that anticipate, adapt and endure for generations.
Cultural Priorities
Our Cultural Priorities are rooted in our belief of continuous improvement
Patient, Consumer and Customer Centricity
Each one of us builds enduring and trusting relationships by putting our patients, consumers, and customers first. We are nimble and engage with our patients, consumers, and customers to listen, anticipate, and address their explicit and implied needs. We innovate and align our strategy and operations to serve patients, consumers, and customers.
Seamless Collaboration
Each one of us works as part of a team, and respects, values and supports diverse views. We communicate and share relevant information openly. We partner internally and externally across boundaries. We act with trust, as one, with urgency to seize opportunities and deliver win-win outcomes for our stakeholders. We appreciate each other’s efforts, celebrate shared successes, and learn together.
Empowered Accountability
Each one of us is aligned to a common purpose and we do what we say. We have an entrepreneurial mindset, own our business, quality, and safety goals, and take responsible decisions and risks, learning from failures along the way, to accomplish profitable growth.
